Privacy Policy

Introduction

Welcome to TrustedGoods ("we," "us," or "our"). We are committed to protecting your privacy and being transparent about how we collect, use, and share your personal information. This Privacy Policy explains our practices regarding the data we collect when you use our website at trustedgoods.co (the "Service").

By using TrustedGoods, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use the Service.

Information We Collect

Information You Provide to Us

When you create an account or use our Service, you may provide:

• Account Information: Email address, username, password, first name, and last name
• Profile Information: Profile photo, bio, and location (optional)
• User Content: Product reviews, ratings, comments, and photos you submit
• Engagement Data: Likes, dislikes, and other interactions with content on the platform

Information Collected Automatically

When you access our Service, we may automatically collect certain technical information necessary for the operation of the Service, including:

• IP address and general location data
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring URL

Information We Do Not Collect

We want to be clear about what we do not do:

• No Cookies: We do not use tracking cookies or third-party cookies on our Service
• No Third-Party Analytics: We do not use third-party analytics services like Google Analytics
• No Advertising: We do not serve advertisements or share data with advertising networks

Local Storage

We use your browser's local storage (not cookies) to store a limited amount of data to improve your experience:

• Theme Preference: Your light/dark mode selection
• Push Notification Settings: Your notification preferences

This data stays on your device and is not transmitted to our servers. You can clear this data at any time through your browser settings.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Create and manage your account
• Display your reviews, ratings, and comments to other users
• Enable social features such as following other users and engaging with content
• Send you service-related notifications (e.g., account verification, password reset)
• Respond to your inquiries and support requests
• Detect and prevent fraud, abuse, and security incidents
• Enforce our Terms of Service and Community Code of Conduct

Third-Party Services

We use third-party service providers to help us operate, maintain, and improve the Service. These providers may process your information on our behalf for purposes such as hosting, data storage, authentication, and security. Our service providers are contractually obligated to protect your information and may only use it to perform services for us.

We do not use third-party advertising, analytics, or tracking services.

How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Public Content: Reviews, ratings, comments, and profile information you choose to make public are visible to other users
• Service Providers: With AWS as described above, solely to operate the Service
• Legal Requirements: When required by law, legal process, or to protect the rights, property, or safety of TrustedGoods, our users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. If you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal or legitimate business purposes.

Public content you have posted (reviews, comments) may be retained in anonymized form after account deletion to preserve the integrity of the community.

Your Rights and Choices

All Users

Regardless of where you are located, you have the right to:

• Access the personal information we hold about you
• Update or correct your account information
• Delete your account and associated personal data
• Export your data in a portable format

EEA, UK, and Swiss Users (GDPR)

If you are located in the European Economic Area, United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including:

• Right to Access: Request a copy of the personal data we process about you
• Right to Rectification: Request correction of inaccurate personal data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request restriction of processing of your personal data
• Right to Data Portability: Receive your personal data in a structured, commonly used format
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at support@trustedgoods.co. We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection authority.

California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights:

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you
• Right to Delete: You can request deletion of your personal information
• Right to Correct: You can request correction of inaccurate personal information
• Right to Opt-Out of Sale: We do not sell your personal information, so this right does not apply
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise your rights, contact us at support@trustedgoods.co. We will verify your identity before processing your request and respond within 45 days.

Other International Users

If you are located outside the United States, EEA, UK, or Switzerland, you may have additional rights under your local data protection laws. Please contact us at support@trustedgoods.co to exercise any applicable rights.

International Data Transfers

Your information may be transferred to and processed in the United States, where our servers are located. If you are located outside the United States, please be aware that your data will be transferred to and stored in the US. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable data protection laws.

Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of data at rest
• Secure authentication through AWS Cognito
• Regular security assessments and updates
• Access controls and least-privilege principles

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

Children's Privacy

TrustedGoods is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly. If you believe a child under 13 has provided us with personal information, please contact us at support@trustedgoods.co.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: support@trustedgoods.co
• Address: support@trustedgoods.co
• Data Protection Officer: support@trustedgoods.co